買車沒2年遇雨漏水送修 原廠提供代步車 - 汽車

By Quanna
at 2017-08-13T19:17
at 2017-08-13T19:17
Table of Contents
蘋果日報
【森七七】買車沒2年遇雨漏水送修 原廠提供代步車照樣漏
新店一名何小姐,2015年底在台灣本田新店營業處花了60萬購買1輛CITY,今年6月份時,下班返家發現車內有進水情況,而原廠處理方式又讓她無法接受,氣得向《蘋果》投訴是否為該車型通病,記者詢問台灣本田,公關吳小姐表示:「純屬個案並無接獲其他案例!」但記者搜尋發現,另有2名同車型車主,因大雨導致車內進水的案例。
今年6月初時,車主何小姐下班開車,從林口返回新店住家,恰巧遇上豪大雨,開回停車場後,轉頭拿東西時發現,右後座腳踏墊處有水漬,起初不以為意,隔幾天將車開至汽車美容,店家卻告知,車內進水很嚴重,要她快回原廠檢查。
同月8日,何小姐將車開回原廠,確認踏墊處有積水,技師告知原因後,維修完畢將車開回,但她發現右後車窗會發出異音,在7月5日二度返回廠內檢查,發現車窗內夾有踏墊紙,讓何小姐開始對維修品質感到疑問,7月8日大雨,何小姐又發現積水,三度回原廠維修,廠方表示需將車留下檢查,期間給同型號代步車使用,但左後踏墊也出現滲水情況,讓她懷疑該車型是否有進水的通病。
由於車輛不斷出現問題向店家協商,初步口頭同意補貼差額,換較高階試乘車,原車則維修完畢不延長保固,可享四萬公里免費保養,之後又反悔承諾,只願意購買新車時優惠4萬元,或是以原車折舊21萬元後換購其他車輛,何小姐認為不划算,要求店家將原車修復既可,但在本月2日時,發現車內地毯又出現濕氣,讓何小姐覺得更加擔心,進而向《蘋果》投訴,懷疑該車型是否有漏水的通病,而經記者查詢,分別有2名網友,在「mobile01」貼文表示,自己所開的CITY也有發生車內積水的情況。
《蘋果》詢問台灣本田,公關吳小姐回應,關於車內積水純屬個案,經查為當初交車給車主時,車門內防水布施工時未貼好,沒有完全密合,才會造成漏水,技師已經在四個車門都做打膠防水,目前都沒積水情況,最近所反應地毯有濕氣,推斷可能是開門時雨水滲入導致,如果車主又發現積水情況,將會盡力協助車主處理,而在網路上的其他案例都需要再查證。
新北市主任消保官王治宇建議,可以先向消保官申訴,業者會完整說明情況,讓雙方協調如何解決問題,但由於車輛已使用1年8個月,不符合一般定型化契約內的新車買賣可以退車事項,但保固條款內業者有修繕的義務,而屢修不復就需要雙方確認,遭成漏水是車門封條的問題,或是車主使用習慣造成,也因為透過申訴業者會更警慎處理問題。
http://m.appledaily.com.tw/realtimenews/article/life/20170813/1180425/
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這個問題我朋友也有遇到,而且交車不到三個月就出現這個問題,真的懷疑是個案嗎?
防水膠條這麼容易沒弄好我是不信啦...
不知道有沒有版友發生過這個問題
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